Graduates turning to call centres - graduate jobs

Graduates are looking to call centres as a solution to the increasingly tough job market.

Some call centres are even offering improved training and opportunities for career development in order to entice jobseekers and to lose their 'low-skilled' image.

According to recruitment firm Hays, three times as many people have applied for jobs in call centres in the past year.

Liane James, a media production graduate, has been working at a Dyson call centre since November last year. She said: "I did have some preconceptions about working in a call centre, but I also thought of Dyson as quite an innovative company."

She has now progressed to the role of customer service administrator, after beginning as a phone adviser for the centre.

James Petherbridge, customer contact manager for the company said: "We have people with MAs working for us in supervisory roles and graduates working on the advice line and on web support. We are aware we are attracting more graduates."

<http://www.graduate-jobs.com/gj/gjs/js002.jsp> (Register for jobs)

<http://www.callcentre.co.uk/home> (Call Centre Focus)