Tenancy Manager, Foxtons - Chiswick, London

Tenancy Manager, Foxtons - Chiswick, London

The Tenancy Team offers assistance to thousands of Foxtons’ tenants and landlords who have rented their properties through one of our extensive network of offices. Once a contract has been signed by both parties our Tenancy Managers take over to ensure that excellent customer service is upheld. We want to make sure that each tenancy runs smoothly from start to finish; we organise work to be undertaken before a tenant moves in on behalf of the landlord; we answer questions concerning the contract or explain processes such as extending a contract; we offer guidance on property law or refer landlords to alternative sources for further information. Final decisions often rest with landlords so mediating between the tenant and landlord is a major part of the role. As well as offering excellent service, our Tenancy Managers ensure that all the necessary paperwork is in place and maintain all the relevant records throughout the length of tenancy.

Our Tenancy Managers are a voice at the end of the telephone for landlords and tenants who need to speak with Foxtons so it is vital to enjoy communicating with a wide range of people. You will need a sense of urgency to respond to queries and resolve problems as quickly as possible. Organisational skills are essential to balance the demands on your time and manage the administrative elements of the role.

You will be trained on all aspects of the property industry, so experience is not a pre-requisite. As well as comprehensive tuition and guidance, you will have on the job training in order to give you hands on experience from the beginning.

Skills Required:
Excellent telephone manner
Strong time management skills
Ability to problem solve
Professional approach to customer services

We Offer:
£22k
Full training programme and guided career development

Skills Required:

Excellent telephone manner, strong time management skills, ability to problem solve.